Personal data protection and use policy

Who are we ?

Our website address is: The general partnership is registered under Les Productions Upendo, at 960, rang de la Petite-Montagne, Saints-Anges, Québec, G0S 3E0. You can reach us through our website, by mail or by phone at 418-957-6860.

What types of information does this Privacy Policy apply to?

This policy applies to personal information that is processed as part of the Services. Personal information allows you to be identified directly or indirectly. We include cookies and electronic information in this definition.
In order to better inform our users, we consider that personal information means any information that allows us to identify you directly or indirectly. Applicable laws may exclude such personal information from their scope.
Our definition of personal information includes cookies and similar targeting technologies. Cookies are small text files containing small amounts of information that are placed on your device. Your Internet browser sends this information back to us when you use the Services. For more information on cookies, we refer you to specialized resources such as

Visiting websites from our website

In the sections of our website we have made available to you the hyperlinks to the respective websites so that you can view the content there. We also have videos of our shows broadcast using Viméo professional. If you click on one of these links, you will be automatically redirected to the site in question and therefore you will leave our website. These other websites may collect your information, tracking your movements on their website. It is therefore important to carefully read the conditions of protection and use of personal data of the site visited. For videos, you will watch them directly on our website, but we still provide you with Vimeo’s privacy policy because the statistics are tracked there.

Does this Privacy Policy apply to third party content?

No, the Privacy Policy does not apply to third party content. If you click on links to third-party websites, applications or services from our Services, this Privacy Policy does not apply to the processing of personal information by these external services. It is important to read the privacy policies of these third parties before using their services, since we have no control over their practices.


We ask for personal information when ordering. A customer must provide their personal information (such as their name and address) as well as their financial information (such as credit card number and expiration date). This last information is entirely processed by the payment system that we have carefully chosen for their reputation, reputation and security – Stripe. Here is their privacy policy:

Use and transmission of your personal data

If you request a password reset, your IP address will be included in the reset email. We do not keep customer passwords in archives. We only keep emails on the computers and cell phones of the 2 administrators, protected by Windows Defender and Avira antiviruses as well as passwords. Billing data is entirely processed by Quickbook, which has a high security standard.

You must have access to our web platform in order to view the shows and obtain activity PDFs. Access is protected by strong passwords, professional validation by our Itheme Security antivirus, SSL encrypted access (locked with a padlock).

Storage times for your data

Les Productions Upendo does not keep data for use with newsletter systems, social networks or for statistical purposes. You can at any time request to delete your personal information through our technology agent by writing to When you stop using our services, data used for billing, correspondence emails as well as your visual files are then deleted from the main computer.

We retain it (1) as long as necessary for the performance of the Services and the reason for collecting the personal information, or (2) as long as required by law. We apply the longer retention period between these two options. When you request deletion of your account or your account is deactivated, we will delete your personal information within a reasonable period of time.

The rights you have over your data

If you have requested a quote, you have sent us an email, you use our graphic and/or web design services, you can request to receive a file containing all the personal data we have about you, including those you provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security purposes.

Collection of personal information

As part of our activities, we collect the following information:

First name
Mailing address and postal code
Phone number
Country, province or state of residence
Name of your business
Any information relating to your business (e.g. sector of activity, etc.)

The personal information we collect is collected through forms and through the interactivity established between you and our website or our company. We also use, as indicated in the following section, cookies and/or log files to gather information about you.

If you communicate with us for any reason, we will collect the information you share with us as well as the contact information necessary to reach you, including your email address and the content of the communication.

Information related to navigation cookies (Cookies)

We use browser cookies to improve the performance of the Website and your experience. Cookies are small files saved on your hard drive by the server on which the Website is located or by third-party servers that allow you to be recognized when you visit the Website and to personalize its content. Some cookies are automatically deleted when you close your browser (session cookies) while others are kept indefinitely (permanent cookies). Unless you have provided us with information about yourself from your device or computer, cookies do not identify you. Some information collected automatically may be associated with you due to browsing cookies.

Internet browsers have tools that allow you to control cookies, including blocking them. However, if you block all cookies, some features of our Services may not be accessible. Depending on the browser you are using, different instructions apply. Some browsers also offer “incognito” browsing modes.

Forms and interactivity

Your personal information is collected via forms, namely:
Reservation request form
Contact form

We use the information thus collected for the following purposes:
Order tracking
Means of communication and monitoring

We use the information thus collected for the following purposes:
To perform the requested services

Right of opposition and withdrawal

We are committed to offering you the right to object and withdraw your personal information. The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection. The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

Responsible for the protection of personal information and complaints management

The person responsible for the protection of personal information and complaint management is Nathalie Jacques, co-president, domiciled at 960, rang de la Petite-Montagne, Saints-Anges, Québec, G0S 3E0. You can easily reach her by sending an email to the following address:


The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

Secure Sockets Layer (SSL) protocol
Access management – authorized person
Network monitoring software
Anti-Virus and passwords on computers and cell phones
Ithème Security anti-virus on websites
Anti-Virus Immunify AV and 360 for our servers (Web Hosting Canada)
Daily computer backup
Digital certificate development
High level username/password

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.

How do you keep my personal information secure?

We use secure services to store personal information, host our site and receive payments. For example, Web Hosting Canada provides free, automated basic SSL protection. Our payment provider has been audited by a PCI certified auditor and is “PCI Service Provider Level 1” certified. This is the most stringent level of certification available in the payments industry.

However, it is your responsibility to ensure the confidentiality of your passwords and to use secure networks to connect to our Services.

Who do you share my personal information with?

We do not sell your personal information to third parties, but we share it when necessary.

If requested by government authorities or requested through a subpoena, or similar process, we may be required to hand over some of your personal information as part of our obligations. legal. We ensure that requests are lawful before transferring such information and we only transfer what is necessary for the request.

In the event of business transactions, including an acquisition or sale of part or all of our assets, your personal information may be transferred to another entity which will be subject to this Privacy Policy.

Do you do ad retargeting?

We do not do retargeting advertising.

Where is my personal information hosted and in which countries is it processed?

We host your personal information in Canada.

WP Rocket

This site uses caching to facilitate faster response time and a better user experience. Caching potentially stores a copy of every web page displayed on that site. All cache files are temporary and are never accessible to a third party unless necessary to obtain technical support from the cache extension vendor. Cache files expire on a schedule set by the site administrator, but can easily be purged by the administrator before natural expiration, if necessary. Please see for more details.

Right of access to your data

You have the right to receive confirmation that your personal data is or is not being processed and, once processed, you have the right to access that data. This right also includes the right to receive a copy of the processed data.

Right to request rectification of your data if it is incorrect.

You have the right to request that your data be modified, updated or supplemented if it is inaccurate, incorrect, incomplete or out of date.

Can we change this Privacy Policy?

Modified on September 20, 2023

Yes, we will need to update this Privacy Policy regularly to reflect our current practices. You can find the last update date above. However, we invite you to consult this page regularly.


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